Faculty
Researchers

Online:

By submitting tickets online through the Service Desk Portal, you will speed up the entire service process and will be able to track progress of your request. 

(Link provided at KAUST Portal Logon Page. KAUST username and password will be required to login) 

E-mail:

By sending an email to IT Service Desk

Phone:

• Within Campus - Dial 900 (Select Language) option 1.

• Outside Campus - Dial 012-808-0900 (Select Language) option 1.

 Walk-In:

 

By visiting us in the walk-in area located on Level 2 in Building 14 (IT Building)
Walk-In visiting Hours: 8:30AM - 4:30PM

8 AM - 5PM | Sunday - Thursday